Frequently asked questions

Do you have a question?


Once your order has been processed by our team, you will receive an email to track your order in real time and find out the delivery date.

We do not have the possibility to modify your order. We invite you to place your order again and send an e-mail to customer service.

Remember to check your spam and register our email address afterwards. If the email cannot be found, contact us at


Delivery times are approximately 10 to 15 working days.

The delivery costs are 9.99€.


When you purchase online using your credit card all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our payment service provider's network where your card and transaction are authorised and approved. Your credit card information is not stored on our servers at all.

We accept all major credit cards. However, we do not accept cheques, money orders or bank transfers.

Send us an e-mail to and together we will find a solution.


With our ONMYSOFA CLUB membership, enjoy exclusive access to the On My Sofa bookshopWe offer a wide range of products and services, including discounts throughout the year, free shipping and product previews.

The SOFA CLUB subscription is charged at €25.50 per month.

You can unsubscribe at any time by clicking on the Manage my subscription section of this website.


For all enquiries please contact our support team at If you would like more information about returns please refer to the Returns Policy on this website.

You can submit a refund request through our support:

All return costs are to be paid by the customer.


Send us a message to, our team will be happy to answer your questions!